Brompton Carpet Cleaners Terms and Conditions

These Terms and Conditions set out the basis on which Brompton Carpet Cleaners provides domestic and commercial carpet cleaning services, including associated fabric, upholstery, and stain-treatment work where agreed in advance. By making a booking, the customer confirms that they have read, understood, and accepted these terms. They are intended to create a clear and fair framework for service delivery, payment, access, cancellations, and liability, while also reflecting the practical requirements of professional carpet cleaning in the UK.

In these terms, references to “we”, “us”, and “our” mean Brompton Carpet Cleaners, and references to “you” or “the customer” mean the person or business requesting the service. These terms apply to all quotations, estimates, bookings, and services unless we agree otherwise in writing. Any variation must be confirmed by us in writing to be valid. If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply.

We reserve the right to refuse or withdraw services where it would be unsafe, unlawful, impractical, or outside our normal operating scope. This may include situations where access is restricted, the premises are unsuitable, the carpet or flooring is fragile, or there is a conflict with health and safety requirements. Nothing in these terms affects your statutory rights as a consumer under UK law.

Booking Process

A booking may be made by phone, email, online form, or any other channel we make available. A booking request is not confirmed until we have accepted it and, where applicable, received any deposit or prepayment required. When you make a booking, you must provide accurate information about the property, the type and condition of the carpets, access arrangements, parking considerations, and any relevant hazards or special requirements. Failure to provide correct information may affect the service, timing, or price.

We may provide an estimate or quotation based on the information you give us. Unless stated otherwise, any quotation is valid for a limited period and may be revised if the actual conditions differ from those described. For example, the number of rooms, the extent of staining, the level of soiling, the presence of pet contamination, or the need for specialist treatment may affect the final price. A quotation does not bind us if there has been a material error or omission in the information supplied by you.

If we agree a booking date and time, you are responsible for ensuring that someone aged 18 or over is available to grant access unless we have agreed unattended entry in advance. You must ensure the area to be cleaned is reasonably clear of small items, fragile objects, and obstructions. While we may move light furniture or items at our discretion, we are not obliged to move heavy, fixed, highly valuable, or delicate items unless expressly agreed. Any special instructions should be provided before the visit.

Payments

Payment terms will be confirmed at the time of booking or before the service begins. We may require a deposit, part payment, or full payment in advance, particularly for larger jobs, recurring work, or where specialist equipment or materials are needed. Where payment is not required in advance, the balance becomes due immediately upon completion of the service unless otherwise agreed. We accept payment by the methods we choose to offer from time to time, and we may refuse cashless methods if technical issues arise.

All prices are stated in pounds sterling and, unless expressly stated, include any applicable tax. If the scope of work changes during the appointment, we may adjust the price accordingly, provided the change is reasonably justified and communicated to you. Additional charges may apply for extra rooms, severely soiled areas, stain-specific treatment, out-of-hours appointments, parking charges, congestion charges, or circumstances requiring extended labour or specialist products. Any such adjustments will be made transparently.

Overdue sums may result in further action to recover the debt, including lawful administrative costs and interest where permitted by law. If a payment is declined, reversed, or disputed without reasonable grounds, we reserve the right to suspend future services until the matter is resolved. Title to any goods supplied remains with us until payment in full has been received, to the extent permitted by law.

Cancellations, Rescheduling, and Access

You may cancel or reschedule a booking by giving us reasonable notice. Where we incur costs because of a cancellation, missed appointment, or late change, we may charge a fair fee to cover our loss, especially if equipment, labour, or travel has already been committed. If you cancel with very short notice, fail to provide access, or the property is unavailable on arrival, we may treat the appointment as cancelled by you and charge accordingly. We will always act reasonably when assessing any charge.

If we need to cancel or rearrange the service due to illness, vehicle failure, severe weather, supply issues, unsafe conditions, or other events beyond our control, we will notify you as soon as reasonably practicable and offer an alternative appointment where possible. We shall not be liable for delay or non-performance caused by an event outside our reasonable control, provided we take reasonable steps to minimise disruption. This does not remove any rights you may have under consumer law if we are unable to deliver the service at all.

You must ensure that the site is safe for our operatives to work. This includes providing clear access, stable electricity where needed, suitable water supply if relevant, and sufficient ventilation where products are used. We may refuse to proceed if we believe the area is unsafe, contaminated, or otherwise inappropriate for cleaning. In such circumstances, any call-out or cancellation fee may still apply if the issue was not disclosed in advance.

Service Standards and Customer Responsibilities

We will use reasonable care and skill in delivering our carpet cleaning services. However, the final result depends on multiple factors, including fibre type, age, prior treatment, wear, pre-existing damage, hidden staining, and the condition of the underlay or backing. Some stains may be permanent, may wick back after cleaning, or may become more visible once surrounding soil is removed. We do not guarantee the removal of every mark, odour, or contamination.

You are responsible for informing us of any known issues that may affect cleaning outcomes, including colour loss, previous flood damage, urine contamination, shrinking risk, dye transfer, moth activity, or repairs. If your carpet has been treated with unsuitable chemicals, adhesive residues, or unapproved stain removers, the risk of damage may be increased. We may decline to use a method that we consider likely to damage the material. Any request to proceed contrary to our professional judgement must be confirmed by you in writing, and we may still refuse if the risk is unacceptable.

We may ask you to remove ornaments, electrical items, breakables, and valuables before work begins. Where furniture is moved by us, we do so at your risk unless damage is caused by our negligence. We are not responsible for existing defects, weak fittings, unstable furniture, or items that break due to age or inadequate construction. You should keep pets and children away from the work area during the service and until the carpet is dry and safe to use.

Liability and Insurance

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to that, we are not liable for indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or damage arising from circumstances beyond our control. Our total liability in connection with any booking shall be limited to the price paid or payable for the specific service giving rise to the claim, except where law requires otherwise.

We will take reasonable care to protect floors, furnishings, and fittings during cleaning, including using suitable equipment and methods appropriate to the job. However, some materials are inherently sensitive and may react unpredictably to moisture, heat, agitation, or cleaning chemistry. Where a customer asks us to clean items despite visible wear or known risk, we shall not be liable for damage resulting from those pre-existing conditions, normal wear and tear, or the inherent nature of the material. We do not accept responsibility for items that were already damaged before the service.

If you believe damage has occurred, you must notify us promptly and allow us a reasonable opportunity to inspect the issue before any repair or replacement is arranged. You must not dispose of, repair, or alter the affected item before we have had the chance to assess it, unless urgent mitigation is required. Any claim should be supported by reasonable evidence, and you should take reasonable steps to minimise further loss. This clause does not affect your legal rights where the law provides a remedy.

Waste Regulations and Environmental Compliance

We operate in line with applicable UK waste, environmental, and cleaning-product regulations. This includes the lawful handling, storage, and disposal of wastewater, residues, and used materials generated during the service. We may collect dirty water, debris, or contaminated materials where appropriate and dispose of them in a lawful and responsible manner. Customers must not ask us to dispose of prohibited substances, hazardous waste, sharps, chemicals, or materials that require specialist handling unless we have expressly agreed and are legally permitted to do so.

Where our service generates waste that requires specific treatment, we will manage it in accordance with relevant legal duties and accepted environmental practice. You must disclose any contamination issues, including biological contamination, pest-related waste, mould, or chemical residue, before the appointment. If the premises contain hazardous substances or any material that may create a health, safety, or environmental risk, we may suspend work until the risk has been properly addressed. Any additional safety measures or disposal requirements may involve extra cost.

Customers are responsible for ensuring that their own waste disposal arrangements, if any, comply with the law. We are not responsible for improper disposal of third-party waste, nor for hidden waste conditions that were not disclosed to us. If we discover materials that could breach environmental or waste-management rules, we may report or refuse to handle them in order to comply with our legal obligations. Our aim is to complete services in a lawful, efficient, and environmentally responsible manner.

Complaints, Changes, and Termination

If you are unhappy with any aspect of the service, you should contact us promptly so that we can investigate and, where appropriate, put matters right. We may offer a re-clean, adjustment, or other reasonable remedy if we consider it justified. Any complaint must be made within a reasonable time after the service, and you should preserve the item or area in question so that we can review the issue. This process does not limit any statutory remedy that may be available to you under consumer law.

We may update these terms from time to time. The version in force at the time of your booking will generally apply to that booking unless a change in law requires immediate amendment. If we need to terminate a service or stop work because of non-payment, unsafe conditions, abusive behaviour, misrepresentation, or repeated failure to cooperate, we may do so without prejudice to any rights already accrued. Any amounts due for completed work or committed costs will remain payable.

These terms form the entire agreement between you and us in relation to the booking, except where additional written terms are agreed. No person other than the customer and Brompton Carpet Cleaners may enforce any part of these terms under the Contracts (Rights of Third Parties) Act 1999, unless the law requires otherwise. If we do not enforce a right immediately, that does not mean we have waived it.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the law of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer legislation provides a different mandatory forum or procedure. If any dispute arises, both parties should first seek to resolve it in good faith before commencing formal proceedings.

Nothing in this section prevents either party from relying on rights, protections, or remedies available under applicable UK consumer, contract, or tort law. If a court or competent authority determines that any part of these terms is invalid or unenforceable, that part shall be severed to the minimum extent necessary, and the remainder of the terms shall continue in full force and effect.

By proceeding with a booking, you confirm that you have authority to agree to these terms and that the information provided is accurate to the best of your knowledge. We recommend that you retain a copy of these Terms and Conditions for your records. Brompton Carpet Cleaners aims to provide a professional, transparent, and lawful service under a clear set of expectations for both parties.