Brompton Carpet Cleaners Privacy Policy
This Privacy Policy explains how Brompton Carpet Cleaners collects, uses, stores and protects your personal data in accordance with the UK General Data Protection Regulation and other applicable data protection laws. This policy applies to all Brompton Carpet Cleaners customers in our service area, including anyone who contacts us to request information, a quotation or a booking.
Who We Are
Brompton Carpet Cleaners provides domestic and commercial carpet and upholstery cleaning services. For the purposes of data protection law, Brompton Carpet Cleaners is the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed when you use our services or communicate with us.
Personal Data We Collect
We may collect and process the following categories of personal data about you:
Identification and contact details, such as your name, postal address, property details relevant to the service, and any other contact information that you choose to provide to us.
Booking and service information, such as preferred appointment dates and times, details of the areas or items to be cleaned, access instructions, parking information and any special requests you make.
Communication records, such as notes from telephone calls, messages you send to us, and any correspondence relating to quotations, bookings, feedback or complaints.
Payment and transaction information, such as the amount charged, payment method, date of payment, and records of invoices or receipts. We do not store full payment card details. Where card details are processed, this is done via secure payment processors.
Technical and usage information, where applicable, such as basic information about how you interact with our website or online forms. This may include your internet protocol address, browser type and general information about how you reached our website, where such data is collected.
How We Collect Your Data
We collect personal data directly from you when you contact us by phone, through online forms, in person, or by any other means to request a quotation, make a booking, or ask a question about our services.
We may also collect limited personal data from third parties where necessary and lawful, for example from landlords, letting agents or property managers who arrange services on your behalf and provide your contact details and property access information.
Lawful Basis for Processing
We only process your personal data where we have a valid legal basis under data protection law. Depending on the context, we rely on the following lawful bases:
Contract. We process your personal data to enter into and perform a contract with you, for example to provide you with a quotation, manage your booking, deliver cleaning services and handle payments.
Legitimate interests. We process personal data where it is necessary for our legitimate business interests, provided these are not overridden by your rights and interests. This may include managing our business operations, record keeping, improving our services, and responding to general enquiries.
Legal obligations. We process your personal data where necessary to comply with legal and regulatory requirements, such as tax, accounting and reporting obligations.
Consent. In limited circumstances, we may rely on your consent, for example if we wish to send you certain types of optional marketing communications. Where we rely on consent, you can withdraw it at any time by contacting us.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide quotations, confirm bookings and deliver carpet and upholstery cleaning services at your property.
To communicate with you about your appointment, including sending confirmations, reminders, and updates if schedules change.
To handle customer support, respond to your questions, and manage feedback or complaints.
To process payments, provide invoices and receipts, and maintain accurate financial and service records.
To manage our business operations, including planning routes, scheduling staff, monitoring service quality and improving our processes.
To meet legal obligations, resolve disputes and enforce our contractual terms.
Data Retention
We keep your personal data only for as long as is reasonably necessary for the purposes described in this Privacy Policy and to meet any legal, accounting or reporting requirements.
Typically, core customer and booking records are retained for a number of years from the date of your last interaction with us, to allow us to respond to any queries about past work and to comply with tax and accounting obligations. Where the data is no longer required for these purposes, it will be securely deleted or anonymised.
We may retain certain minimal information, such as your name and basic service history, for a longer period where we have a legitimate business need, for example to maintain accurate financial records, while ensuring that such data is kept no longer than necessary.
Data Processors and Sharing Your Data
We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf, to help us deliver our services and operate our business. These may include:
IT and hosting providers who store data and provide support for our systems and website.
Payment processing providers who handle card or electronic payments in a secure manner.
Professional advisers, such as accountants or legal advisers, where necessary for compliance and business management.
These processors are only permitted to process your personal data in accordance with our written instructions and are required to implement appropriate security measures.
We may also share personal data with third parties where required by law, where necessary to protect our rights or the rights of others, or in the context of a business reorganisation or similar event, provided that appropriate safeguards are in place.
International Transfers
Where we use service providers that are located outside the United Kingdom or the European Economic Area, we take steps to ensure that your personal data is afforded an equivalent level of protection. This may include relying on adequacy regulations or entering into standard data protection clauses approved by relevant authorities.
How We Protect Your Data
We take the security of your personal data seriously. We use appropriate technical and organisational measures designed to protect your information from unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to those who need it for their role, using secure storage and implementing reasonable safeguards in our physical and digital environments.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions.
Right of access. You have the right to request a copy of the personal data we hold about you and to obtain information about how we process it.
Right to rectification. You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where the data is no longer needed for the original purpose.
Right to restriction. You may have the right to request that we restrict the processing of your personal data in certain situations.
Right to data portability. In some cases, you can request that we provide your personal data in a structured, commonly used and machine readable format or transfer it to another controller.
Right to object. You may object to certain types of processing, including processing based on legitimate interests and, where applicable, direct marketing.
Where we rely on consent as the lawful basis for processing, you have the right to withdraw your consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact Brompton Carpet Cleaners using the contact details provided on our main customer communications or website pages.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we have used your data. We would, however, appreciate the opportunity to address your concerns directly in the first instance.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. Any updates will take effect when the revised policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
