Brompton Carpet Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Brompton Carpet Cleaners provides professional cleaning services to residential and commercial customers in the United Kingdom. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions and Interpretation
In these Terms and Conditions, the following expressions have the meanings set out below. Customer means the individual, business, or organisation that requests and pays for the services. Company means Brompton Carpet Cleaners, its employees, agents, and subcontractors. Services means any carpet, upholstery, rug, hard floor, or related cleaning service supplied by the Company. Premises means the property or location at which the Services are to be carried out. Agreement means the contract between the Customer and the Company for the supply of Services, incorporating these Terms and Conditions.
Headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa.
2. Scope of Services
The Company supplies professional cleaning services including, but not limited to, carpet cleaning, rug cleaning, upholstery cleaning, and related treatments as agreed at the time of booking. The specific scope of work, including the areas to be cleaned, type of service, and any additional treatments, will be confirmed at or before the time of booking, based on the information provided by the Customer.
The Company reserves the right to refuse or amend a booking where the requested work is unsafe, impractical, or not suitable for the materials or condition of the surfaces to be cleaned. Any such changes will be communicated to the Customer as soon as reasonably practicable.
3. Booking Process
Bookings for Services may be requested by the Customer through the Company’s chosen contact and booking channels. A booking is considered an offer by the Customer to purchase Services in accordance with these Terms and Conditions.
The Company will confirm acceptance of the booking and the date and approximate time window for the visit. An Agreement is formed only when the Company confirms the booking. The Company may request information about the Premises, the type and extent of soiling, access restrictions, parking arrangements, and any special requirements in order to provide an accurate quotation and allocate sufficient time and resources.
The Customer must ensure that all information supplied at the time of booking is complete and accurate. The Company shall not be liable for any delay, additional cost, or inability to complete the work arising from incomplete or inaccurate information.
4. Quotations and Pricing
All quotations are based on the information provided by the Customer and assume normal levels of soiling and reasonable access to the Premises. Quotations may be given as a fixed price or as an estimate. Where the level of soiling, size of the area, or condition of items to be cleaned differs significantly from that described, the Company reserves the right to revise the price before commencing work.
Any additional work requested by the Customer on the day of service that was not included in the original quotation will be charged at the Company’s applicable rates and must be agreed before that work is carried out.
Prices are given in pounds sterling and are inclusive or exclusive of VAT as stated at the time of quotation, subject to applicable UK tax law.
5. Access, Parking, and Customer Obligations
The Customer must ensure that the Company’s operatives have safe, reasonable, and uninterrupted access to the Premises at the agreed time. The Customer must provide access to electricity and water as reasonably required for the performance of the Services.
Where parking restrictions apply near the Premises, the Customer is responsible for arranging suitable parking or providing accurate information so that the Company can make appropriate arrangements. Any parking charges, congestion charges, or similar costs reasonably incurred in attending the Premises may be charged to the Customer.
The Customer must remove fragile items, small objects, and personal belongings from the areas to be cleaned before the arrival of the Company’s operatives, and must notify the Company in advance of any existing damage, stains, or defects in carpets, rugs, flooring, or furnishings. The Company accepts no liability for damage to items that the Customer has failed to remove or adequately protect.
6. Payment Terms
Unless otherwise agreed in writing, payment is due in full on completion of the Services at the Premises. The Company accepts payment by commonly used methods as communicated to the Customer at the time of booking. For commercial or repeat Customers, alternative invoicing arrangements may be agreed in advance.
Where invoicing terms are agreed, invoices are payable within the payment period stated on the invoice. If no period is specified, payment is due within seven calendar days of the invoice date. Time for payment shall be of the essence of the Agreement.
If the Customer fails to make any payment when due, the Company reserves the right to charge interest on the overdue amount in accordance with applicable UK law and to suspend or cancel any further services until all outstanding sums have been paid in full.
7. Cancellations and Rescheduling
The Customer may cancel or request to reschedule a booking by giving the Company reasonable notice through the same or another accepted communication channel. The Company operates a fair cancellation policy in order to manage its schedule efficiently.
Where the Customer cancels or reschedules with more than 48 hours notice before the agreed appointment time, no cancellation fee will normally apply. Where less than 48 hours notice is given, the Company reserves the right to charge a late cancellation fee not exceeding a reasonable proportion of the agreed price to cover lost time and costs.
If the Customer fails to provide access to the Premises at the agreed time without prior notice, or if the Company’s operatives are unable to commence work for reasons within the Customer’s control, this may be treated as a missed appointment and a call-out or cancellation charge may apply.
The Company may cancel or reschedule a booking due to events outside its reasonable control, including but not limited to severe weather, transport disruption, equipment failure, illness, or safety concerns at the Premises. In such cases, the Company will offer the earliest reasonable alternative appointment and shall not be liable for any indirect losses arising from the change.
8. Service Performance and Results
The Company will exercise reasonable skill and care in performing the Services and will use methods and cleaning products appropriate to the materials being cleaned, as far as this can be determined from the information available and visible inspection.
While the Company aims to achieve the best possible cleaning results, the Customer acknowledges that complete stain removal or restoration of original appearance cannot be guaranteed, particularly where stains are old, set, or caused by substances that permanently alter fibres or dyes. Pre-existing wear, fading, damage, or loose seams are outside the Company’s control.
The drying time of carpets, rugs, and upholstery will vary depending on fibre type, soiling level, ventilation, weather, and heating. Any drying times mentioned by the Company are estimates only and not guaranteed.
9. Damage, Liability, and Limitations
The Company holds appropriate insurance for its business activities and will consider in good faith any claim for loss or damage arising directly from its negligence. The Customer must notify the Company of any alleged damage or unsatisfactory work as soon as reasonably possible and, in any event, within 48 hours of completion of the Services so that the Company has an opportunity to inspect and, where appropriate, rectify the issue.
Except as required by law, the Company’s liability for direct loss or damage to the Customer’s property resulting from proven negligence shall be limited to the lesser of the cost of repair or the fair replacement value of the item, subject to a reasonable overall cap relative to the price of the Services provided. The Company shall not be responsible for the cost of repairing pre-existing faults, defects, or damage.
The Company shall not be liable for loss or damage arising where the Customer has failed to disclose relevant information about the condition, composition, or prior treatment of carpets, rugs, or furnishings, or where the Customer has requested the use of particular products or methods against the Company’s professional advice.
To the fullest extent permitted by law, the Company shall not be liable for any indirect, consequential, or purely economic loss, including loss of profit, loss of business, or loss of opportunity, arising out of or in connection with the supply of the Services, whether in contract, tort, or otherwise.
10. Customer Satisfaction and Complaints
The Company is committed to providing a high standard of service. If the Customer is dissatisfied with any aspect of the Services, the Customer should raise the issue with the Company as soon as possible. The Company may, at its discretion and subject to the circumstances, offer to re-clean specific areas or take other reasonable steps to address the concern.
Complaints must be reported promptly while the condition of the cleaned items can still be inspected and reasonably attributed to the work carried out. Delayed reports, further use, or additional cleaning attempts by third parties may limit the Company’s ability to investigate and may affect any remedy that could otherwise be offered.
11. Health, Safety, and Environmental Considerations
The Company will, so far as is reasonably practicable, conduct its work in a manner that is safe for its operatives, the Customer, and any occupants of the Premises. The Customer must inform the Company of any known hazards at the Premises, such as loose floor coverings, electrical issues, or restricted ventilation.
Certain cleaning products and machinery may generate noise, moisture, or temporary odours. The Customer is responsible for ensuring that vulnerable individuals, pets, and sensitive items are suitably protected or moved away from the work areas during and immediately after the service, as advised by the Company’s operatives.
12. Waste Handling and UK Waste Regulations
The Company will handle and dispose of waste arising directly from the performance of the Services in accordance with applicable UK waste management and environmental regulations, as they relate to its business activities.
Where waste consists of soiling, rinse water, or residues extracted from carpets and upholstery, the Company will follow appropriate procedures to minimise environmental impact and ensure compliance with relevant rules. The Company is not responsible for removing or disposing of general household waste, bulky items, or hazardous materials that fall outside the normal scope of carpet and upholstery cleaning.
The Customer must not request, and the Company’s operatives must not agree, to dispose of waste in a manner that breaches local or national regulations. If the Customer requires removal of items or materials beyond the usual waste created in the course of cleaning, this must be agreed in advance and may be subject to additional charges and specific regulatory requirements.
13. Property Condition and Risk
The Customer acknowledges that cleaning processes may, in some cases, reveal pre-existing wear, fading, or damage that was not immediately apparent before cleaning, especially on older or heavily soiled items. The Company shall not be responsible for such pre-existing conditions becoming more visible after cleaning.
The Customer is responsible for ensuring that any alarm systems, security devices, and access instructions relevant to the Premises are clearly communicated in advance. The Company accepts no liability for losses arising from alarm activation charges, entry delays, or security incidents where instructions were incomplete or inaccurate.
14. Force Majeure
The Company shall not be in breach of the Agreement nor liable for delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances, or causes beyond its reasonable control. These may include, without limitation, severe weather, flooding, fire, industrial disputes, acts of government, public health restrictions, or disruption to transport or utilities.
In such cases, the Company will use reasonable endeavours to notify the Customer and to resume Services as soon as reasonably practicable.
15. Variation of Terms
The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, practice, or the way it operates its business. The version in force at the time of the Customer’s booking will apply to that Agreement. It is the Customer’s responsibility to review the current Terms and Conditions when making a new booking.
16. Personal Data
The Company will process personal data provided by the Customer only for the purposes of managing bookings, delivering Services, handling payments, and dealing with queries or complaints, in accordance with applicable UK data protection legislation.
The Customer is responsible for ensuring that all personal data supplied is accurate and for informing the Company of any necessary updates.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any Agreement arising out of them, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Agreement or its subject matter.
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, and the remaining provisions shall continue in full force and effect.
By placing a booking with Brompton Carpet Cleaners, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
